• Safety and Security for Cardholders

    • Never write your PIN (Personal Identification Number) on your card or store it with or near your card.
    • Never give your card, card number, or PIN to another individual.
    • Provide your card number, name and expiration date only to merchants that you know and trust.
    • Never provide your card number, PIN or expiration date as a means of identification over the phone or via e-mail. Many scam artists will pose as a representative of a financial institution or business and ask for this information.
    • Always shield/block the keypad when entering your PIN, so no one else can see it.
    • Always be aware of your surroundings and never use an ATM that is not well lit or publicly visible.
    • Verify that withdrawal amounts on your bank statement match the amounts on your receipts and report any discrepancies to your financial institution right away.
    • Don't respond to attempts to obtain personal information from "pop ups" on PCs - only provide information when you have initiated the contact or transaction.

     

    Customer and Consumer Help

    Phishing & Identity Theft 

    • Microsoft at home: Microsoft's description of phishing scams and ways to protect against them

    General Protection Data and Information 

    E-mail Hoaxes and Urban Legends 

    • www.TruthOrFiction.com: Is there any truth to the latest story or warning you received via e-mail?
    • www.Snopes.com: This is a resource for validating and debunking urban legends, internet rumors, e-mail forwards, and other such stories of uncertain or questionable origin.

    Compliance

    • Reg E: Regulation E Title 12, Banks and Banking
    • ADA: Information and Technical assistance on the Americans with Disabilities Act
    • Federal Reserve: Federal Reserve listing banking and payment systems information and regulations.
    • FDIC: FDIC law, regulations and related acts